If an A-stop is input and the missing check was cashed, DT sends a status code and
a claims package to SSA.
If the nonreceipt claim was input as a C-stop and the record shows that the original
check has been negotiated, the action is forwarded to the Check Claims Branch (CCB).
CCB requests the check copy and prepares a claims package (FMS-3858, FMS-1133, check
photocopy) which is sent directly to the payee for review and completion if the claimant
does not recognize the signature as his/her own. A settlement check is issued only
if forgery is determined.
If the input was an F-stop (not automatic in title II cases) and the missing check
is cashed, DT notifies SSA that a claims package is being sent to the PC or DBCA.
In title XVI, an F-stop is automatically placed on the replacement check for nonreceipt
transactions originating as a B-stop when the original check is subsequently cashed
(DT response will indicate whether overpayment exists).
If the check was lost or stolen, and cashed after the payee endorsed the check, a
G-stop is input. This will produce a claims package and, although the claimant may
report having signed the check before it was lost or stolen, it is a good idea to
have the claimant look at the check photocopy so that the FMS-1133 can be completed
if he/she was mistaken. DT reports that G-stops are often used when a different stop
code should have been input and/or the signature turns out not to be that of the claimant.
If a claimant reports nonreceipt/loss of a check and is confused about whether the
check was endorsed or not, a C-stop can be used. This will obtain the status and,
if appropriate, DT will replace the check.