When the query shows the beneficiary/recipient has been selected to get a ticket but
that the ticket has not been mailed yet, advise the beneficiary/recipient of the approximate
date the ticket will be mailed (see DI 55002.015B and DI 55002.015C). Also advise the beneficiary/recipient that he/she does not need a physical ticket
before contacting and EN or State VR agency about services, or assigning the ticket
(see DI 55002.010D).
If the beneficiary/recipient wants the ticket immediately, refer the individual to
MAXIMUS. MAXIMUS' toll-free numbers are:
1-866-968-7842 (1-866-YOUR TICKET); and
TTY/TDD 1-866-833-2967 (1-866-TDD 2WORK).