Emergency Messages

Instruction IDEffective DateTitle
EM-2503706/28/2025Upload Documents – Customer-Initiated Evidence Submissions, New Webforms and Evidence Types
EM-2503806/27/2025Discontinuation of the Direct Express Call Resolution Site
EM-2503305/28/2025Implementation of the Form SSA-792 Statutory Benefit Continuation Election Statement
EM-2503505/28/2025Enterprise Scheduling System – Post Entitlement Scheduling – eLAS Action
EM 24025 REV05/22/2025Processing Voluntary Tax Withholding (VTW) W-4V Requests with Verbal Signatures Via Attestation
EM-2503105/13/2025Enumeration: Changes to the Priority List of Acceptable Evidence of Identity Documents
EM 2502904/25/2025Change to Title II Overpayment Default Benefit Withholding Rate to 50 Percent Withholding
EM-25018 REV04/22/2025Direct Express Processor Change Letter to Beneficiaries, Recipients, and Representative Payees
EM 2502804/15/2025Guidance on Latest version of SSA Plan to Achieve Self-Support (PASS) Control and Information System (CIS)
EM-2502704/14/2025Notice of Supplemental Security Income Underpayment to Survivor - Instructions Will Follow Shortly
EM-21051 REV 204/03/2025Mandating Use of the Dallas Appeals Application for Non-MedicalPost Eligibility Supplemental Security Income Reconsideration Requests
EM-2502403/29/2025eSignature/Upload Documents – Customer Initiated Submissions and Credential Step-Up
EM 2502303/26/2025Developing Subsidy and Updates to Form SSA-3033
EM-21027 REV 403/25/2025Additional Guidance for Evaluating Evidence in Cases Involving the Musculoskeletal Disorders Listings
EM-24056 REV03/20/2025FY 2025 Redeterminations – One-Time-Only Instructions
EM-24068 REV03/14/2025Changes to the Qualified Medicare Beneficiary (QMB) Eligibility Group in the State of California
EM 24059 REV03/07/2025Social Security Administration Offices Transition to Appointment Focused Service for In-Person Services
EM-22038 REV 302/25/2025Enumeration: Employment Authorization Incident to Status for Certain Afghan and Ukrainian Humanitarian Parolees
EM-24006 REV02/21/2025Policy Changes and Procedures to Streamline the Recording of Protective Filing Dates - Instructions Will Follow Shortly
EM-2501602/10/2025Typographical Errors on Some SSA-1099 Instruction Sheets
EM-24021 REV 302/07/20252024 Full Medical CDR Workload – One-Time-Only Instructions
EM-24005 REV 202/06/2025COVID-19 Factors in Overpayment Waiver Determinations & Handling Campos Settlement Notice Inquiries
EM-2501201/21/2025Enumeration: New Class of Admission – International Entrepreneur Rule
EM-2501001/18/2025Commercial Product Alternative Signature Process for Certain Forms or Writings
EM-2500901/17/2025Temporary Instructions - Disability Examiner Decisional Authority Disability Determination Services Procedures – 2-Year Initiative
EM-24047 REV01/17/2025SSI Living Arrangements Regulatory Changes - Technician Instructions for Identifying and Processing Affected Cases
EM-2500801/15/2025Expanded Attestation of Form SSA-827
EM 2500701/15/2025Discontinue Processing Work CDRs for Deceased Individuals
EM-2500401/10/2025Allowing Signature Attestation on SSA-7161 and SSA-7162 for 2024 – One Time Instruction
EM-25005 SEN01/10/2025Social Security Fairness Act of 2023 – Implementation Instructions for Certain Initial Claims, Repealing the Windfall Elimination Provision (WEP) and Government Pension Offset (GPO)_REDACTED
EM-2500301/07/2025Temporary Instructions for Peer-to-Peer T16 Waiver Approvals between $2000.01 - $5000
EM-21065 REV 201/06/2025Guidelines for Using Occupational Information in Electronic Tools
EM-2500201/06/2025Title II Overpayments Due to Dollar Down Rounding
EM-24027 REV01/06/2025Guidance Regarding the Citation of Certain Occupations at Step Five of the Sequential Evaluation Process
EM-2406301/01/2025Changes (Resulting from CMS-1809-FC) to the Exceptional Conditions Special Enrollment Period for Formerly Incarcerated Individuals
EM-2406612/23/20242024 Foreign Enforcement Questionnaire – No Suspensions for Non-Responders in Lebanon and Israel – One Time Only Instructions
EM-2406512/23/2024Canadian Mail Service Shutdown
EM-2406412/19/2024Changes to the Electronic Submission of Forms SSA-820-BK and SSA-821-BK
EM-2406112/09/2024Handling Campos Litigation Inquiries
EM-2405812/03/2024Enumeration: Online Verification of Asylee Status through the Department of Justice, Executive Office for Immigration Review
EM-2405510/23/2024Enumeration: New I-766 EAD Category Code: C40 – Instructions Will Follow Shortly
EM-2405109/30/2024eSignature/Upload Documents Email and Text Message Communications Procedures
EM-2404809/26/2024Omitting Food from In-Kind Support and Maintenance Calculations
EM-24043 REV09/23/2024Medicare Part B Enrollments- Verbal Signature via Telephonic Attestation of Form CMS-40B
EM-2404208/30/2024Disability Collateral Estoppel Policy Change of Position – Instructions for Reopening a Prior Final Determination Under the One-Year Rule – One-Time-Only Instructions
EM-2403707/26/2024eWork DECEFFECT Procedures
EM-2403407/18/2024Treatment of Refundable State and Local Tax Credits as Assistance Based on Need (ABON) - One-Time-Only Instructions
EM-2403307/13/2024Disability Collateral Estoppel Policy – Change of Position – One-Time-Only Instructions
EM-2403207/11/2024Instructions for Reopening a Prior Final Determination or Decision Because of the Intermediate Improvement to the Disability Adjudication Process, Including How We Consider Past Work Final Rule Change of Position – One-Time-Only Instructions
EM-2402806/25/2024Intermediate Improvement to the Disability Adjudication Process: Including How We Consider Past Work Regulation and Res Judicata Policy Application – Instructions Will Follow Shortly
EM-2402606/22/2024Isolated Occupations We Will Not Use to Support a “Not Disabled” Finding at Step Five of the Sequential Evaluation Process
EM-2402506/18/2024Processing Voluntary Tax Withholding (VTW) W-4V Requests with Verbal Signatures Via Attestation
EM-23054 REV06/12/2024Removal of the Signature Requirement on the SSA-455 CDR Mailer Forms
EM-24024 SEN06/05/2024Supplemental Security Income (SSI) Eligibility for Citizens of the Compact of Free Association States (CFA)_Redacted
EM-22019 REV 305/20/2024WorkTrack 2.0 Instructions and Reminders
EM-2401505/02/2024eSignature/Upload Documents – Processing Reminders, Addition of the SSA-827 Webform and 27 New Evidence Types
EM-21032 REV 203/28/2024Evaluating Cases with Coronavirus Disease 2019 (COVID-19)
EM-24011 SEN03/25/2024Change in Title II Overpayment Default Rate of Benefit Withholding_Redacted
EM-2400703/13/2024Instructions for Adverse Medical Reopenings and Reconsiderations of Adverse Medical Reopenings at Initial and Reconsideration Levels
EM-2400401/25/2024Medicare Advantage Special Supplemental Benefits for the Chronically Ill - One-Time-Only Instructions
EM-23077 SEN12/28/2023EM-23077 SEN 2023 Foreign Enforcement Questionnaire - No Suspensions for Non-Responders in Israel - One Time Only Instructions_Redacted
EM-23068 REV12/21/2023Enumeration: Processing Information for the New Family Reunification Parole Process for Cuba, Haiti, Colombia, El Salvador, Guatemala, Honduras, and Ecuador Parolees
EM-2306911/20/2023Handling Requests for U.S. Citizenship Changes Based on Allegations of U.S. Citizenship Renunciation
EM-21035 REV 411/09/2023Vulnerable Populations Application Coding Instructions
EM-2304707/26/2023Change in Verification Methods for Signatures on Benefit Eligibility Letters
EM-23009 REV04/19/2023Enumeration: New SAVE Initial Verification (IV) Response “NO STATUS- NOT EMPLOYMENT AUTHORIZED
EM-22011 REV04/13/2023Lapse in SSA T2 and T16 Contracts with the California Employment Development Department (EDD)
EM-20018 REV 604/04/2023Medicare Part D Low Income Subsidy (LIS) - Effect of Coronavirus Disease 2019 (COVID-19) Related Assistance
EM-2302103/27/2023Sczepanski v. Saul – Considering Vocational Evidence About Employer Probationary-Period Practices and Policies – Second Circuit – ACTION – One-Time-Only Instructions
EM-2302003/24/2023Instructions for processing Supplemental Security Income claims for Cuban, Haitian, Nicaraguan, and Venezuelans parolees
EM-2301603/09/2023Field Office (FO) Instructions for Assistance Requests from the Office of Hearings Operations (OHO) for Hearing Requests with No Supplemental Security Income (SSI) Application in the Certified Electronic Folder (CEF) or Available in the Online Retrieval System (ORS)
EM-2301002/03/2023Claims Procedures for web3 Systematic Alien Verification for Entitlements (SAVE) case responses of “No Status-Not Employment Authorized”
EM-2300001/10/2023Updates to Expedited Reinstatement (EXR) Processing Instructions
EM-20037 SEN REV 512/29/2022Special Overpayment and Waiver Processing_Redacted
EM-20037 SEN REV 5 Attachment112/29/2022WAIVER PROCESS FOR OVERPAYMENTS - EM-20037 SEN REV 5_Redacted
EM 20037 SEN REV 5 Attachment212/29/2022Administrative Tolerance 12292022_Final_Redacted
EM-20037 SEN REV 5 Attachment312/29/2022Streamlined Waiver Split Decision Example1_Final_Redacted
EM-20037 SEN REV 5 Attachment412/29/2022Title II Title XVI Streamlined Waiver Examples_Final_Redacted
EM-20037 SEN REV 5 Attachment512/29/2022Title II Title XVI Streamlined Waiver Examples_Final_Redacted
EM-18012 REV 810/21/2022Clarifying State Overpayment Liability for Minors in Foster Care – Instructions Will Follow Shortly
EM-22022 SEN REV 210/03/2022Reentry ProceduresOne-Time-Only Instructions - Redacted
EM-2204909/09/2022Developing Russian Pensions and Resources that are Restricted or Inaccessible due to the Russo-Ukrainian War
EM-22010 REV07/28/2022Special Processing Instructions - Applying Medicare Part D Extra Help Low Income Subsidy (LIS) Income and Resource Exclusions to Coronavirus Disease 2019 (COVID-19) Related Disaster Assistance
EM-21045 REV07/27/2022Claim instructions for Citizenship (CLCZ) edits
EM-22039 SEN07/14/2022Resumption of the E-Verify SSA Tentative Non confirmation (TNC) Workload_Redacted
EM-22022 SEN REV05/24/2022Reentry Procedures One-Time-Only Instructions_Redacted
EM-22015 REV05/18/2022Policy and Processing Instructions for Protective Filings Established Using the Online Protective Filing Tool
EM-20032 SEN REV 505/02/2022Mailing Instructions for Remittances from Field Offices and Program Service Centers_Redacted
EM-20032 SEN REV 5 Attachment105/02/2022Return Remittance Letter - Embedded in EM-20032 SEN REV 5
EM-20037 SEN REV 404/11/2022Special Overpayment and Waiver Processing_Redacted
EM-20037 SEN REV 4 Attachment104/11/2022Waiver Process for Overpayments Waivers 04112022 - Embedded in EM-20037 SEN REV 4_Redacted
EM-20037 SEN REV 4 Attachment204/11/2022Administrative Tolerance - Embedded in EM-20037 SEN REV 4_Redacted
EM-20037 SEN REV 4 Attachment304/11/2022Streamlined Waiver Split Decision Examples - Embedded in EM-20037 SEN REV 4_Redacted
EM-20037 SEN REV 4 Attachment404/11/2022Streamlined Waiver Decisions Tree - Embedded in EM-20037 SEN REV 4_Redacted
EM-20037 SEN REV 4 Attachment504/11/2022TII TXVI Streamlined Waiver Examples - Embedded in EM-20037 SEN REV 4_Redacted
EM-22022 SEN04/06/2022Reentry Procedures One-Time-Only Instructions_Redacted
EM-20038 SEN REV 303/31/2022Handling Anomalous Claims_Redacted
EM-2201803/29/2022Instructions for Handling End Stage Renal Disease (ESRD) Notice and DUMAS Exceptions
EM-20032 SEN REV 403/03/2022Mailing Instructions for Remittances Received Since March 2020_Redacted
EM-20032 SEN REV 4 Attachment103/03/2022Return Remittance Letter - Embedded in EM-20032 SEN REV 4
EM-2200802/11/2022Maxwell v. Saul - Transferability of Skills under the Medical-Vocational Guidelines – Ninth Circuit – ACTION – One-time-Only Instructions
EM-22006 SEN02/03/2022Disaster Assistance (DA)-Terminated Postentitlement Cases Workload_Redacted
EM-22003 SEN01/11/2022Disaster Procedures – Apartment Building Fire in Bronx, New York – One Time Instruction_Redacted
EM-22001 SEN01/04/2022Disaster Procedures – Marshall Fires in Boulder County – One Time Instruction_Redacted
EM-21073 SEN12/17/2021EM-21073 SEN - Scheduling Telehealth Consultative Examinations Using Video Technology During the Coronavirus Disease 2019 (COVID-19) National Public Health Emergency_Redacted
EM-21073 SEN Attachment112/17/2021Telehealth Consultative Examination - Embedded in EM-21073 SEN_Redacted
EM-21074 SEN12/17/2021Disaster Procedures – Southern Illinois Deadly Storms and Tornadoes - One Time Instruction_Redacted
EM-21063 REV11/26/2021Claims Policy – Non-citizens in Temporary Protected Status (TPS) or Deferred Enforcement Departure (DED) – Automatic Extension of status by DHS
EM-20019 SEN REV 410/19/2021Disability Determinations Services (DDS) Procedures - Coronavirus Disease 2019 (COVID-19) Crisis_Redacted
EM-20019 SEN REV 4 Attachment110/19/2021EM-20019 SEN REV 4 - Embedded Document - DHU DeskGuide_Redacted
EM-20019 SEN REV 4 Attachment210/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - COVID-19 Remote Hearing Agreement Form
EM-20019 SEN REV 4 Attachment310/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - DHU Cover Letter
EM-20019 SEN REV 4 Attachment410/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - Information Collected During Your Hearing Privacy Act Statement_Redacted
EM-20019 SEN REV 4 Attachment510/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - MST External Guide 10.2021
EM-20019 SEN REV 4 Attachment610/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - MST User Guide
EM-20019 SEN REV 4 Attachment710/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - Privacy Act FAQ 10.2021
EM-20019 SEN REV 4 Attachment810/19/2021EM-20019 SEN REV 4 - DHU Desk Guide Embedded Document - Teams One-Pager
EM-20019 SEN REV 4 Attachment910/19/2021EM-20019 SEN REV 4 - Embedded Document - EXR Instructions for DDS_Redacted
EM-21012 SEN REV09/21/2021EM-21012 SEN REV_Redacted
EM-21000 SEN REV 408/23/2021Instructions for Sending Non-Medical Appeals (NMA) to the Office of Hearings Operations (OHO) and Office of Appellate Operations (OAO) using Electronic Non-Medical (ENM) application’s Create, Upload, and Transfer of Jurisdiction Functionality
EM-20010 SEN REV 808/20/2021EM-20010 SEN REV 8_Redacted - ARCHIVED
EM-20037 SEN REV 306/25/2021EM-20037 SEN REV 3_Redacted
EM-20037 SEN REV 3 Attachment106/25/2021Waiver Process for Waiver - Embedded in EM-20037 SEN REV 3_Redacted
EM-20037 SEN REV 3 Attachment206/25/2021TII TXVI Streamlined Waiver Examples - Embedded in EM-20037 SEN REV 3_Redacted
EM-20037 SEN REV 3 Attachment306/25/2021Streamlined Waiver Decisions Tree - Embedded in EM-20037 SEN REV 3_Redacted
EM-20037 SEN REV 3 Attachment406/25/2021Split Waiver Decision Examples - Embedded in EM-20037 SEN REV 3_Redacted
EM-20037 SEN REV 3 Attachment506/25/2021Administrative Tolerance - Embedded in EM-20037 SEN REV 3_Redacted
EM-21000 SEN REV 306/21/2021EM-21000 SEN REV 3_Redacted
EM-20038 SEN REV 206/07/2021EM-20038 SEN REV 2_Redacted
EM-21042 SEN05/28/2021Disaster Procedures – San Jose, CA Mass Shooting – One Time Instruction_Redacted
EM-21040 SEN05/26/2021Processing Instructions- Disability Insurance Benefit (DIB) Claims for Individuals with Amyotrophic Lateral Sclerosis (ALS) approved on or after July 23, 2020 - One-Time Only Instructions_Redacted
EM-20056 SEN REV05/13/2021Treasury Offset Program (TOP) Refund Call- in and Follow-up Waiver Notice Case Routing Instructions for Centralized Process Location (CPL) Technicians – Redacted
EM-20056 SEN REV Attachment105/13/2021SSI OP Documentation Checklist - Embedded in EM-20056 SEN REV
EM-21034 SEN05/05/2021EM-21034 SEN Elevated eService Block Removal - Coronavirus 2019 (COVID-19)_Redacted
EM-21033 SEN05/05/2021EM-21033 SEN_Redacted
EM-20014 SEN REV 204/19/2021EM-20014 SEN REV 2 Issued 4-19-2021_Redacted
EM-20032 SEN REV 304/14/2021EM-20032 SEN REV 3_Redacted
EM-20032 SEN REV 3 Attachment104/14/2021Return Remittance Letter - Embedded in EM-20032 SEN REV 3
EM-21030 SEN04/14/2021EM-21030 SEN_Redacted
EM-21026 SEN03/31/2021EM-21026 SEN_Redacted
EM-21000 SEN REV 203/25/2021EM-21000 SEN REV 2_Redacted
EM-21000 SEN REV03/25/2021Instructions for Sending Non-Medical Appeals (NMA) to the Office of Hearings Operations (OHO) and Office of Appellate Operations (OAO) using Electronic Non-Medical (ENM) application’s Create, Upload, and Transfer of Jurisdiction Functionality
EM-20037 SEN REV 203/16/2021EM-20037 SEN REV 2_Redacted
EM-20037 SEN REV 2 Attachment103/16/2021Waiver Process for Overpayments - Embedded in EM-20037 SEN REV 2_Redacted
EM-20037 SEN REV 2 Attachment203/16/2021TII TXVI Streamlined Waiver Examples - Embedded in EM-20037 SEN REV 2_Redacted
EM-20037 SEN REV 2 Attachment303/16/2021Streamlined Waiver Decision Tree - Embedded in EM-20037 SEN REV 2_Redacted
EM-20037 SEN REV 2 Attachment403/16/2021Streamlined Waiver Split Decision Examples - Embedded in EM-20037 SEN REV 2_Redacted
EM-20037 SEN REV 2 Attachment503/16/2021Administrative Tolerance - Embedded in EM-20037 SEN REV 2_Redacted
EM-20028 SEN REV 202/11/2021EM-20028 Disaster Procedures In-Office Visitor Screening During COVID-19 One Time Instruction_Redacted
EM-20028 SEN REV 2 Attachment102/11/2021VPr Mobile Check In - Embedded with EM-20028
EM-20010 SEN REV 702/10/2021EM-20010 SEN REV 7_Redacted - ARCHIVED
EM-20010 SEN REV 7 Attachment102/10/2021Instructions to Resume Processing EXRs - Embedded in EM-20010 SEN REV 7
EM-2100201/15/2021Important Information Regarding Possible Challenges to the Authority of Administrative Law Judges and Appeals Council Members Pursuant to Seila Law v. CFPB
EM-20020 SEN REV11/24/2020EM-20020 SEN REV_Redacted - ARCHIVED
EM-20037 SEN REV11/19/2020EM-20037 SEN REV Special Overpayment and Waiver Processing Redacted Final
EM-20019 SEN REV 311/18/2020EM-20019 SEN REV 3_Redacted
EM-20019 SEN REV 3 Attchment111/18/2020DHU Telephone Hearings Desk Guide - Embedded in EM-20019 SEN REV 3
EM-20019 SEN REV 3 Attchment211/18/2020EXR Instructions for DDS - Embedded in EM-20019 SEN REV 3
EM-20056 SEN11/16/2020EM-20056 SEN_Redacted
EM-20056 SEN Attachment111/16/2020SSI OP Documentation - Embedded in EM-20056 SEN
EM-20053 SEN11/04/2020EM-20053 SEN Disaster Procedures One Time Instructions_Redacted
EM-20052 SEN11/03/2020EM-20052 SEN_ Return of Certain Remittances_Redacted
EM-20052 SEN Attachment111/03/2020MATPSC-Return Remittance Letter 2020 (COVID19) - Embedded with EM-20052 SEN
EM-20038 SEN10/22/2020EM-20038 SEN Disaster Procedures Handling Anomalous Claims during COVID-19 One-Time Instruction_Redacted
EM-20026 SEN REV 210/09/2020EM-20026 SEN REV 2_Redacted
EM-20032 SEN REV 210/09/2020EM-20032 SEN REV 2_Redacted
EM-20015 SEN REV 209/29/2020EM-20015 SEN REV 2 -Scheduling Video Consultative Examinations_Redacted
EM-20015 SEN REV 2 Attachment109/29/2020EM-20015 SEN REV 2 Embedded Document
EM-20045 SEN09/25/2020EM-20045 SEN_Redacted
EM-20004 SEN REV09/15/2020EM-20004 SEN REV_Redacted
EM-2004309/15/2020Internet Benefit Application (iClaim) Enhancements - Policy and Procedures
EM-20019 SEN REV 209/11/2020EM-20019 SEN REV 2_Redacted
EM-20019 SEN REV 2 Attachment109/11/2020DHU Telephone Hearings Desk Guide - Embeded in EM-20019 SEN REV 2
EM-20039 SEN09/02/2020EM-20039 SEN_Redacted
EM-20032 SEN REV 09/01/2020EM-20032 SEN REV_Redacted
EM-20035 SEN08/28/2020EM-20035 SEN_Redacted
EM-20018 SEN REV08/18/2020EM-20018 SEN REV_Redacted
EM-20029 SEN07/21/2020EM-20029 SEN_Redacted
EM-20026 SEN REV07/21/2020EM-20026 SEN REV_Redacted
EM-20014 SEN REV07/10/2020EM-20014 SEN REV_Redacted
EM-20012 SEN REV 206/29/2020EM-20012_Redacted
EM-20023 SEN05/29/2020EM-20023 SEN-Framework for Resuming In-person Consultative E_Redacted
EM-20017 SEN REV05/22/2020EM-20017 SEN REV_ COVID-19 Economic Impact Payments (EIP) SEN-3-12-21_Redacted
EM-20016 SEN05/01/2020EM-20016 SEN_Redacted
EM-20013 SEN04/14/2020EM-20013 SEN_Redacted
EM-19014 REV06/28/2019Instructions for Developing and Processing Absences from the U.S. using the Foreign Travel Data (FTD) Application – POMS Instructions Will Follow
EM-1901306/13/2019Sharpe Court Order – Relief
EM-18003 REV 208/06/2018Important Information Regarding Possible Challenges to the Appointment of Administrative Law Judges in SSA’s Administrative Process--UPDATE
EM-1800402/08/2018Casey v. Berryhill – Courts Have Jurisdiction to Review an Appeals Council (AC) Order Finding No Good Cause for a Late Request for AC Review and Dismissing the Request as Untimely – Seventh Circuit – ACTION – One-Time-Only Instructions