GN 01070.000 Intercomponent Communications

Subchapter Table of Contents
Section Latest
Transmittal
GN 01070.001General DOTEL InformationTN 19 05-07
FIELD OFFICE (FO) CONTACT WITH REGIONAL OFFICE
GN 01070.100Request For Regional Office (RO) Technical AssistanceTN 19 05-07
GN 01070.105How To Access Telephone And Contact Information For ARC, MOSTN 19 05-07
GN 01070.110How To Access Legal Precedent InformationTN 19 05-07
FO CONTACT WITH PAYMENT CENTER (PC)
GN 01070.200Field Office (FO) Use Of DOTEL For Claims ActionsTN 19 05-07
GN 01070.205When The Field Office (FO) Is Not To Make DOTEL ContactTN 19 05-07
GN 01070.209FO/PC Telephone Numbers/Paperless Fax NumbersTN 19 05-07
GN 01070.210Placing DOTEL Calls From The Field OfficeTN 19 05-07
GN 01070.222Unable To Locate Prior Folder In PC OperationsTN 19 05-07
GN 01070.223Prior Folder Temporarily Transferred To Another OfficeTN 19 05-07
GN 01070.224Prior Folder DestroyedTN 19 05-07
GN 01070.225Prior Folder In Federal Archives And Records Center (FARC)TN 19 05-07
GN 01070.226No Record Of A Prior Folder On The SSNTN 19 05-07
GN 01070.228Modes of Requesting AssistanceTN 21 02-11
GN 01070.230Overpayment Telephone (OPTEL)TN 19 05-07
GN 01070.235When FO To PC OPTEL Procedure Is To Be UsedTN 19 05-07
GN 01070.240Making The OPTEL Referral To The PCTN 19 05-07
GN 01070.245Processing center SSN jurisdictionTN 19 05-07
GN 01070.300Payment Center (PC) Contact With Public (Direct Contact--DIRCON)TN 19 05-07
PC CONTACT WITH PUBLIC (DIRECT CONTACT)
GN 01070.305Use Of Direct Contact (DIRCON)TN 19 05-07
GN 01070.310DIRCON Signature RequirementsTN 19 05-07
GN 01070.315Direct Contact By TelephoneTN 19 05-07
GN 01070.325Requesting Evidence/DocumentsTN 19 05-07
GN 01070.330Claimant Appointed Representatives – DIRCONTN 19 05-07
GN 01070.335Debt Management Direct ContactTN 19 05-07
PROCESSING CENTER CONTACT WITH FIELD OFFICE
GN 01070.400Processing Center (PC) Contact With Field Office (FO)TN 19 05-07
GN 01070.405Telephone Requests From PCTN 19 05-07
GN 01070.410FO Handling of High Priority Request From PCTN 19 05-07
GN 01070.415Processing Center Actions Based On FO RepliesTN 19 05-07
GN 01070.420Modes of Requesting AssistanceTN 19 05-07
GN 01070.425Modes Of Responding To Request For AssistanceTN 19 05-07
GN 01070.430Documenting The Request And Reply (PC)TN 19 05-07
GN 01070.435Documenting The Request And Reply (FO)TN 19 05-07
GN 01070.440Follow-Up TimeframesTN 25 12-15
GN 01070.500Processing Center Contact With Other Processing CentersTN 19 05-07
PAYMENT CENTER CONTACT WITH OTHER PAYMENT CENTERS
GN 01070.505When To Use PC To PC Telephone DevelopmentTN 19 05-07
GN 01070.510Placing PC To PC Calls – Requesting PCTN 19 05-07
GN 01070.515Receipt of PC to PC calls – Assisting PCTN 19 05-07
GN 01070.600Retrieving Information and Documents from Stored FoldersTN 22 11-11
GN 01070.781Field Office (FO) and Workload Support Unit (WSU) Coordination on Claims ProcessingTN 26 09-17
GN 01070.782Handling Initial Claim Diaries Established by the Workload Support Units (WSU)TN 24 11-15
GN 01070.785Area Code and Time Zone InformationTN 23 05-12
OFFICE OF CENTRAL OPERATIONS (OCO) - OFFICE OF EARNINGS OPERATIONS (OEO) - DIVISION OF EARNINGS RECORDS OPERATIONS (DERO) DIRCON DEVELOPMENT PROCEDURES
GN 01070.800Office Of Central Operations (OCO) – Office Of Earnings Operation (OEO) Division Of Earnings Records Operations (DERO) Direct ContactTN 19 05-07
GN 01070.805OCO Signature RequirementsTN 19 05-07
GN 01070.810Guidelines For Possible Direct Contact Use OEO DEROTN 19 05-07
GN 01070.815Requesting Evidence/DocumentsTN 19 05-07
GN 01070.820Direct Contact With A Client, Employer, Or Third PartyTN 19 05-07
GN 01070.825Preparing For DIRCON Call To A Client, Employer Or Third PartyTN 19 05-07
GN 01070.830OEO DERO Direct Telephone Contact—Making the CallTN 19 05-07
GN 01070.835OEO DERO Direct Mail ContactTN 19 05-07
GN 01070.840How to Associate Evidence When It Is ReceivedTN 19 05-07
GN 01070.845How To Process Material After Initial Diary Period MaturesTN 19 05-07
GN 01070.850Follow-up Procedure—No Evidence Or Documents ReceivedTN 19 05-07
GN 01070.855How To Closeout When No Evidence Or Documents ReceivedTN 19 05-07

To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0201070000
GN 01070.000 - Intercomponent Communications - Table of Contents - 09/07/2017
Batch run: 09/07/2017
Rev:09/07/2017