Archived Emergency Messages

Instruction IDArchive DateTitle
EM-2504009/16/2025Transition to Only Electronic Benefit Payments for Initial Claims
EM-2405109/09/2025eSignature/Upload Documents Email and Text Message Communications Procedures
EM-2406409/02/2025Changes to the Electronic Submission of Forms SSA-820-BK and SSA-821-BK
EM 2502908/29/2025Change to Title II Overpayment Default Benefit Withholding Rate to 50 Percent Withholding
EM-19014 REV08/19/2025Instructions for Developing and Processing Absences from the U.S. using the Foreign Travel Data (FTD) Application – POMS Instructions Will Follow
EM-2501008/11/2025Commercial Product Alternative Signature Process for Certain Forms or Writings
EM-2406107/29/2025Handling Campos Litigation Inquiries
EM-2503507/21/2025Enterprise Scheduling System – Post Entitlement Scheduling – eLAS Action
EM-2500407/18/2025Allowing Signature Attestation on SSA-7161 and SSA-7162 for 2024 – One Time Instruction
EM-2004307/15/2025Internet Benefit Application (iClaim) Enhancements - Policy and Procedures
EM-21035 REV 407/14/2025Vulnerable Populations Application Coding Instructions
EM-24005 REV 207/10/2025COVID-19 Factors in Overpayment Waiver Determinations & Handling Campos Settlement Notice Inquiries
EM-2300007/07/2025Updates to Expedited Reinstatement (EXR) Processing Instructions
EM-23076 REV06/27/2025Revised Form SSA-632-BK, Request for Waiver of Overpayment Recovery
EM-20014 REV 906/06/2025Effect of COVID-19-Related Financial Assistance on SSI Income and Resources – End of the Presidentially Declared Disaster
EM-21050 REV 506/06/2025Special Processing Instructions for Applying Supplemental Security Income (SSI) Income and Resource Exclusions to Pandemic-related Disaster Assistance
EM-2405706/02/2025Workload Processing Instructions After Decommissioning of the electronic SSA Protective Filing (eSPF) tool
EM-2205505/20/2025Electronic Income Withholding Orders (e-IWOs) Reject Enhancement Project
EM-2306705/13/2025Instructions for Processing Multiple Pending Cases in the Electronic Disability Collect System (EDCS) and eView
EM-21072 REV05/06/2025Processing Conserved Funds Remittances Using the Social Security Electronic Remittance System (SERS)
EM 2501804/22/2025Direct Express Processor Change Letter to Beneficiaries, Recipients, and Representative Payees
EM-21007 REV 204/10/2025Thornton District Court Decision: Claims, Appeals, and Reopening Requests - One-Time Instruction
EM-20046 REV 504/10/2025Ely District Court Decision: Processing Claims, Appeals, and Reopening Requests - One-Time Instructions
EM-2307204/04/2025New Reconsideration Affirmation Notice for Suspensions Under the Alien Nonpayment Provision – Instructions Will Follow Shortly
EM-21051 REV04/03/2025Mandating Use of the Dallas Appeals Application for Non-Medical Post Eligibility Supplemental Security Income Reconsideration Requests
EM-21027 REV 303/25/2025Additional Guidance for Evaluating Evidence in Cases Involving the Musculoskeletal Disorders Listings
EM-2400603/25/2025Policy Changes and Procedures to Streamline the Recording of Protective Filing Dates - Instructions Will Follow Shortly
EM-22026 REV 203/25/2025Procedure for Processing T2 Prerelease Claims
EM-2300403/24/2025New Benefits Planning Query (BPQY) Third-Party Enhancements and Reminders
EM-2405603/20/2025FY 2025 Redeterminations – One-Time-Only Instructions
EM 2404103/18/2025Social Security Electronic Remittance System (SERS) Help Desk – New Inquiry Process
EM-2404403/17/2025Updates to Required Title II Expedited Reinstatement (EXR) Forms
EM-2404603/17/2025New Benefits Planning Query (BPQY) URL – One-Time-Only Instructions
EM-2406803/14/2025Changes to the Qualified Medicare Beneficiary (QMB) Eligibility Group in the State of California
EM 2405903/07/2025Social Security Administration Offices Transition to Appointment Focused Service (AFS) for In-Person Services
EM-2200703/04/2025Enumeration: Acceptance of I-94 Printout and Foreign Passport Without Customs and Border Protection (CBP) Admit Stamp
EM-24038 REV03/04/2025Direct Express – R03 Returned Cases Instructions (Part 2)
EM-2403903/03/2025Current Calendar Month Benefits Included in SSI Underpayment/ Installment– Dedicated Account
EM-2406203/03/2025Instructions for SERS Eligible Remittances during Extended SERS Outage – One-Time-Only Instructions
EM-22038 REV 202/25/2025Enumeration: Employment Authorization Incident to Status for Certain Afghan and Ukrainian Humanitarian Parolees
EM-2204502/20/2025Obsoletion of Form SSA-704 and Changes to the Death Information Processing System (DIPS)-One-Time -Only Instructions
EM-2501402/18/2025Enumeration: Updated Instructions for Requests to Change Sex Field Data on the NUMIDENT
EM-2300102/12/2025New Authorization Requirement for The Work Number and Verify Advantage– One-Time-Only Instructions
EM-21008 REV 402/11/2025Processing Programmatic Remittances through the Lockbox
EM-24020 REV02/10/2025Supplemental Security Income (SSI) Underpayment Case Control Log
EM-2400302/10/2025Payment of Retroactive Increase in the District of Columbia’s State Supplement Amount for 2023--One-Time-Only Instructions
EM-24021 REV 202/07/20252024 Full Medical CDR Workload – One-Time-Only Instructions
EM-24005 REV02/06/2025COVID-19 Circumstances in Overpayment Waiver Determinations
EM-2102402/06/2025Temporary instructions for cafeteria plans: Handling COVID-related plan changes and calculating deductions for wages affected by the 2020 OASDI payroll tax deferral
EM-2400802/03/2025Incorporating Gender Inclusive Language Changes in Existing Notices
EM-2304901/27/2025First Party Electronic Consent to and Authorization for SSA to Disclose Records to a Third Party using the SSA-3288-OP1
EM-2106901/23/2025One-Time-Only Instructions - Processing Work Continuing Disability Reviews (WCDR) using Internet Ticket Operations Provider Support System (iTOPSS) data.
EM-20022 REV 301/21/2025Temporary Instructions for the Bundled Receipt and Processing of an Electronically Signed SSA-1696 and Certain Other Forms
EM-2404701/17/2025SSI Living Arrangements Regulatory Changes - Technician Instructions for Identifying and Processing Affected Cases
EM-24067 REV01/10/2025Elimination of Windfall Elimination Provision (WEP) and Government Pension Offset (GPO)
EM-2307101/08/2025FY 2024 Redeterminations – One-Time-Only Instructions
EM-2402701/06/2025Guidance Regarding the Citation of Certain Occupations at Step Five of the Sequential Evaluation Process
EM-21065 REV01/06/2025Guidelines for Using Occupational Information in Electronic Tools
EM-2301901/06/2025Updates to Expedited Reinstatement (EXR) Denial Notice Processing Instructions
EM-23014 REV12/17/2024Enumeration: New Parole Processes for Cubans, Haitians, Nicaraguans, Venezuelans, and Western Hemisphere Parolees
EM-20004 REV 412/04/2024New Instructions for the Processing of the Revised Form SSA-1696
EM-21077 REV12/04/2024Instructions for Processing Credit Card Payments in the Debtor Contact Unit (DCU)
EM-2102312/02/2024Desktop Faxing
EM-2400911/27/2024Increase of the Amount of an SSI Underpayment that Requires a Prepayment Review from $5,000 to $15,000
EM-2106211/27/2024WorkTrack Enhancements for SSI Waiver and SSI Non-Medical Reconsideration Requests
EM-2401411/26/2024Policy Changes and Procedures to Streamline the Development and Documentation for Living in the Same Household (LISH) requirement for Lump Sum Death Payments- POMS Updates Will Follow Shortly
EM-23070 REV11/25/2024Enumeration: Online Portal Verification for OTIP Eligibility Letter
EM-1602511/19/2024Processing Instructions for 7003.2 Cases – One-Time-Only Instructions
EM-2401611/05/2024Enumeration: ORR Verification of Release Card and ORR Verification of Release Form R-1
EM-2305610/30/2024Changes in the Handling of Section 301 Case Documents
EM-2405010/18/2024Instructions for SERS Eligible Remittances during SERS Outage – One-Time-Only Instructions
EM-2105310/07/2024New Instructions for the Processing of the Electronic SSA-820 and SSA-821
EM-2305910/04/2024Disbanding of Office of Disability Operation’s (ODO) Expedited Reinstatement (EXR) Program Integrity Targeted Assistance Group (PITAG) Unit
EM-24021 REV09/27/20242024 Full Medical CDR Workload – One-Time-Only Instructions
EM-2202309/24/2024Enumeration: Temporary Acceptance of an Electronic Signature on Form I-20
EM 2404309/23/2024Medicare Part B Enrollments- Verbal Signature via Telephonic Attestation of Form CMS-40B
EM-2106009/23/2024New Instructions for the Processing of the Electronic SSA-552
EM-1901209/12/2024Recording Information using the Disability Case Processing System (DCPS) – Instructions Will Follow Shortly
EM-20054 REV09/12/2024Improving the Application of the Sensitive Policy Designation
EM-2101609/12/2024COVID-19 Sensitive Emergency Message Publishing Process
EM-1902508/28/2024Important Information Regarding Remanded Fraud or Similar Fault Redeterminations (Huntington/Hicks) – One-Time Only Instructions.
EM-21064 REV08/27/2024Goldberg Kelly Payment Continuation Period
EM-2403808/22/2024Direct Express – R03 Returned Cases Instructions (Part 1)
EM-2301407/31/2024Enumeration: New Parole Processes for Cubans, Haitians, Nicaraguans, and Venezuelans (CHNV)
EM-2101007/23/2024Appointed Representative Services (ARS) Enhancement to Allow Authorized Representatives (ARs) to Access Electronic Folders (eFolders) at the Initial and Reconsideration Levels-One Time Only Instructions
EM-2400507/15/2024COVID-19 Circumstances in Overpayment Waiver Determinations
EM-21021 REV07/12/2024Online Forms SSA-1696 Claimant’s Appointment of Representative and SSA-1693 Fee Agreement for Representation before SSA
EM-2307507/10/2024Revised AC Sign off Sheet
EM-1003007/02/2024Special Enrollment Period for TRICARE
EM-2303807/01/2024EV-STAR Screen Enhancement – Instructions Will Follow Shortly
EM-2402106/20/20242024 Full Medical CDR Workload – One-Time-Only Instructions
EM-2401306/18/2024Enumeration: Enumeration Beyond Entry (EBE) expansion for Form N-400 (Application for Naturalization)
EM-2401906/05/2024Update to Title II and Title XVI Administrative Waiver Tolerance
EM-2402005/31/2024Supplemental Security Income (SSI) Underpayment Case Control Log
EM-22019 REV 205/20/2024WorkTrack 2.0 Instructions and Reminders
EM-1402305/09/2024Enumeration: Processing Name and Date of Birth Determinations for Foreign-Born Adopted Children under the Accuracy for Adoptees Act – One Time Only Instructions
EM-2307005/02/2024Enumeration: Online Portal Verification for ORR/OTIP Eligibility Letter
EM-2301504/26/2024Archival of DDS Administrators’ Letter #968 - DDS Quality Review Business Process for BBA 812 Claims Containing Excluded Medical Sources of Evidence
EM-2303704/26/2024Change in Automatic Paper Folder Shipment regarding Continuing Disability Reviews
EM-2303604/26/2024Properly Handling PC-initiated Work CDR Evidence Received in the FO
EM-21032 REV04/15/2024Evaluating Cases with Coronavirus Disease 2019 (COVID-19)
EM-12004 REV 504/05/2024New Procedures for Form SSA-1695 – Identifying Information for Possible Direct Payment of Authorized Fee
EM-21070 REV04/05/2024Office of Hearings Operations (OHO) and Office of Appellate Operations (OAO) instructions for processing representative appointments, revocations, withdrawals, and fee-related documents in the Registration Appointment and Services for Representatives (RASR) application
EM-2300503/29/2024PolicyNet Publication System (PPS) Release 1.9
EM-2302703/29/2024Information Security Instructions and Scheduling Requirements for Telehealth Consultative Examinations
EM-2006003/12/2024Disability Cases with an Allegation of Coronavirus Disease (COVID-19) as a Medical Condition
EM-22036 REV03/04/2024Nonreceipt and Reclamation Payment Actions Involving Payments over Seven Years Old
EM-2205603/01/2024Electronic Intercomponent Review Draft (eIRD) Online Site Migration
EM-21043 REV02/29/2024Promoting Opportunity Demonstration (POD) beneficiary participation Ended 06/30/2021
EM-2004902/29/2024Attorney and Authorized Representative Reminders
EM-2206202/29/2024FY 2023 Redeterminations – One-Time-Only Instructions
EM-22038 REV02/13/2024Enumeration: Employment Authorization Incident to Status for Certain Afghan and Ukrainian Humanitarian Paroles
EM-2201101/29/2024Lapse in SSA T2 Contract with the California Employment Development Department (EDD)
EM-2301301/25/2024Payment of Retroactive Increase in the District of Columbia’s State Supplement Amount for 2022-- One-Time-Only Instructions
EM-2304501/25/2024Accepting the digital signature on Forms DS-2019 Certificate of Eligibility for Exchange Visitor Status (J-1 and J-2 Nonimmigrants)
EM-2303501/25/2024Bank of America - CashPay Card Transition
EM-22033 REV01/08/2024Instructions for Reviewing Medicare Part D Low Income Subsidy (LIS) Claims Partially Awarded or Denied due to COVID-19 Disaster Assistance
EM-2205301/08/2024PolicyNet Publication System (PPS) Release 1.8
EM-2306812/21/2023Enumeration: Processing Information for the New Family Reunification Parole Process for Cuba, Haiti, Colombia, El Salvador, Guatemala, and Honduras Parolees
EM-2106512/05/2023Updated OccuBrowse Launch and Guidelines for Using Occupational Information in Electronic Tools
EM-21035 REV 311/09/2023Vulnerable Populations Application Coding Instructions
EM-2200511/07/2023Accepting Documents with a Non-binary Sex Designation or “X” for Enumeration Requests
EM-2204310/26/2023New Repository for Recording Tribal Income and Resource Exclusions within a Precedent and Release of Native American Precedent and Resource Center
EM-21027 REV 210/19/2023Additional Guidance for Evaluating Evidence in Cases Involving the Musculoskeletal Disorders Listings
EM-19001 REV10/12/2023System Enhancements for Medical Continuing Disability Review (CDR) Appeal Process
EM-2205209/29/2023Incorporating Inclusive Language in Internal and External-Facing Documents and Resources
EM-2200209/12/2023Temporary Extension of Timeframe for Shredding Original Evidence Documents Associated with Undeliverable Mail
EM-21050 REV 408/31/2023Special Processing Instructions for Applying Supplemental Security Income (SSI) Income and Resource Exclusions to Pandemic-related Disaster Assistance
EM-23011 REV08/30/2023Medical CDR – Activities of Daily Living (ADL) now optional
EM-2304108/25/2023Upload Documents (eSubmit)
EM-2301108/23/2023Medical CDR – Activities of Daily Living (ADL) now optional
EM-2106808/15/2023Instructions for Reopening and Reevaluating SSI Claims Denied due to COVID-19 Disaster Assistance
EM-20014 REV 808/11/2023Effect of COVID-19-Related Financial Assistance on SSI Income and Resources
EM-2206407/25/2023Personally identifiable information (PII) breach of Centers for Medicare & Medicaid Services (CMS) contractor involving SSNs and MBIs - One Time Only
EM-2104306/30/2023Promoting Opportunity Demonstration (POD) beneficiary participation Ending 06/30/2021
EM-2300906/30/2023Enumeration: New SAVE Initial Verification (IV) Response “NO STATUS- NOT EMPLOYMENT AUTHORIZED”
EM-20040 REV06/28/2023Statutory Benefit Continuation (SBC) Requests during the COVID-19 National Public Health Emergency- Title II and Title XVI
EM-2303006/08/2023Updates to Cutoff Dates related to Payment Cycles 2 & 3
EM-20050 REV06/07/2023The Goldberg Kelly (GK) Notice, Request for Reconsideration, and GK Payment Continuation during the COVID-19 Pandemic
EM-2301705/24/2023New Number for Video Remote Interpreting (VRI) Services
EM-1805805/22/2023Processing JP Morgan Chase Letters and Checks
EM-1803905/19/2023Nonreceipt Alleged Timely and Check is over 12 Months Old
EM-21027 REV05/12/2023Additional Guidance for Evaluating Evidence in Cases Involving the Musculoskeletal Disorders Listings
EM-22026 REV05/04/2023Procedure for processing T2 prerelease claims
EM-21035 REV 204/24/2023Vulnerable Populations Application Coding Instructions
EM-2301304/19/2023First-Party Electronic Consent to and Authorization for SSA to Disclose Records to a Third Party using the SSA-3288-OP1
EM-20014 REV 704/13/2023Effect of COVID-19-Related Financial Assistance on SSI Income and Resources
EM-22047 REV04/12/2023Announcement of the New 988 Suicide & Crisis Lifeline
EM-21008 REV 304/12/2023Processing Programmatic Remittances through the Lockbox
EM-2204404/11/2023Electronic Payment Reminder – Notice Purpose Update
EM-21050 REV 304/05/2023Special Processing Instructions for Applying Supplemental Security Income (SSI) Income and Resource Exclusions to Pandemic-related Disaster Assistance
EM-20018 REV 504/04/2023Medicare Part D Low Income Subsidy (LIS) - Effect of Coronavirus Disease 2019 (COVID-19) Related Assistance
EM-20014 REV 603/14/2023Effect of COVID-19-Related Financial Assistance on SSI Income and Resources
EM-20018 REV 403/03/2023Medicare Part D Low Income Subsidy (LIS) - Effect of Coronavirus Disease 2019 (COVID-19) Related Assistance
EM-22020 REV02/23/2023Limited Availability of Equitable Relief - Medicare Enrollment/Disenrollment for Beneficiaries Unable to Contact SSA’s National 800 Network Number (N8NN) or Field Office (FO) General Inquiry (GI) Lines
EM-1601801/31/2023Disability Claims Potentially Associated with Flint, Michigan (MI) Water Supply Contamination – Instructions will follow shortly
EM-21058 REV 201/18/2023Educating the Public About the Impact of Child Tax Credit, Earned Income Tax Credit, and Economic Impact Payment (EIP)
EM-2203601/17/2023Nonreceipt and Reclamation Payment Actions Involving Payments over Seven Years Old
EM-2203401/17/2023Resumption Instructions for cases held under EM-21079 Temporary Hold on N20 (Failure to Provide Information) Suspensions—One–Time Only Instructions
EM-20014 REV 501/13/2023Effect of COVID-19-Related Financial Assistance on SSI Income and Resources
EM-22021 REV01/10/2023Expedited Reinstatement Procedures During Reentry
EM-21067 REV01/10/2023FY 2022 Redeterminations – One-Time-Only Instructions
EM-2201401/03/2023Central Print of Notices Involving Advance Designation of Representative Payee
EM-2203812/22/2022Enumeration: Ukrainian Humanitarian Parole Class of Admission (COA)
EM-2106412/21/2022Goldberg Kelly Payment Continuation Period
EM-2201710/27/2022Removal of 10 Year Bar to Recovery Procedures
EM-18012 REV 710/21/2022Clarifying State Overpayment Liability for Minors in Foster Care – Instructions Will Follow Shortly
EM-2202410/18/2022Payment of Retroactive Increase in the District of Columbia’s State Supplement Amount for 2021-- One-Time-Only Instructions
EM-22019 REV10/04/2022WorkTrack 2.0 Instructions and Reminders